Last Updated: 11/19/2025

At Bristrove, we’re committed to getting your jewelry to you safely and on time. Here’s what you need to know about our shipping process:

Shipping Coverage & Timeline

• We deliver all across Pakistan from Karachi to Lahore, Islamabad to smaller cities.
  
• Orders are typically processed within 1–2 business days once payment is confirmed.
  
• Standard delivery takes 3–7 business days, depending on your location and the courier service.

Shipping Options & Fees

• We offer a flat-rate shipping charge for all orders within Pakistan.
  
• For larger or fragile pieces (like bridal sets or heavy handcrafted items), we may charge a slightly higher shipping fee to ensure proper packaging.
  
• Occasionally, we may run free shipping promotions—we’ll share that on our website and newsletter when active.
  

Order Tracking

• Once your order is shipped, we’ll send you a tracking number via email or WhatsApp.
  
• You can use this tracking number on the courier’s website to monitor the status of your delivery.
  

Packaging & Safety

• All jewelry items are carefully packaged using protective materials to prevent damage during transit.
  
• Heavy or delicate pieces receive extra care and padding to ensure they arrive in perfect condition.
  

Damages & Shipping Issues

• Please inspect your package immediately upon arrival. If an item is damaged or incorrect, contact us within 24 hours of delivery.
  
• In such cases, share clear photos of the damage along with your order details, and we’ll arrange an exchange as per our Exchange Policy.
  

Return Shipping

• For exchanges that are your initiative (e.g., change of mind), you are responsible for the return shipping cost.
  
• If the item is damaged or faulty, we’ll cover the return shipping to ensure your replacement arrives safely.
  

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out:

📧 Email: Support@Bristrove.com
📞 WhatsApp / Phone: [Your Number]