At Bristrove, we want you to love every piece you order. If for any reason you receive a faulty or damaged item, or simply change your mind, we’re here to help you exchange it, as long as certain conditions are met.

1. When Can You Request an Exchange?

• If your jewelry item arrives damaged, broken, or defective, please take a photo immediately and contact our Customer Support team on the same day you receive the order.
  
• If you just change your mind, you may request an exchange within 3 days of receiving your package — after that window, we may not be able to offer an exchange.
  

2. Conditions for Exchange

• The item must be unused and in its original packaging, with tags (if any) still intact.
  
• All parts of the jewelry (e.g. stones, clasps) must be in original condition — no signs of wear.
  
• You must return the item to us via courier or post. The return shipping cost will be borne by you unless otherwise agreed.
  

3. How to Initiate the Exchange

1. Send us a message (WhatsApp / Email) with your order number and photos of the damaged or unwanted item.
   
2. Our team will respond within two business days to confirm if the exchange request is approved.
   
3. Once approved, please send the package back to us at the address we’ll provide.
   
4. As soon as Bristrove receives and inspects the return, we will ship out your requested replacement item.

4. Important Notes

• Products that are on sale or discounted are not eligible for exchange, unless the item is proven to be faulty.
  
• Please keep your original invoice or purchase confirmation, as we may request it for verification.
  
• We do not offer cash refunds at this time — exchanges are provided in the form of replacement items only.

5. Need Help?

If you have any questions or want to check the status of your exchange, please contact our Customer Support team: Support@Bristrove.com